Best Price Guaranteed
At LuxSevilla Bormujos Apartments, we are committed to always offering you the best price online for our hotel.
If, before booking with us or up to 24 hours after doing so, you find a rate on the internet lower than ours, we will respect the lower price and we will make your booking cost equal to it.
Steps to follow:
Send us an email at email@example.com indicating the following details:
- Price you have seen on our website, or at which you have already booked (in this case you should also indicate your booking number).
- Lower rate and the webpage you have seen it on. Remember that the rate should always be for the same type of room, dates, number of guests, board type and establishment, in addition to having identical cancellation, modification and prepayment conditions for the booking.
- Attach a screenshot of the offer with the lower rate.
Our advisors will review your case and will provide you with a response as soon as possible.
Terms and conditions »
- Claims regarding price guarantee must be sent by the person who made the booking.
- The rate must be published on the internet and verifiable.
- In the event that a "best price online" request is for a booking of several nights, this guarantee will apply for the total price of the whole stay and not for the partial price of certain nights.
Best price online will not apply in the following cases:
- To providers such as Priceline.com, Hotwire.com and others who do not provide the customer with information regarding rooms available, establishment name, hotel destination, etc. until payment is guaranteed.
- To bookings with other providers done on portals such as voyageprivé.com, bonhocio.com, GROUPON and similar.
- To package deals. These rates include the hotel as a part of other services, such as air travel, transfers, etc.
- To unpublished rates such as corporate rates with discounts, group rates, meeting rates, etc.
- To offline rates (in traditional travel agencies)
- To rates corresponding to websites that offer services payable by cheque.
LuxSevilla Bormujos Apartments reserves the right to refuse to equal the lower rate if it is not possible to verify the availability of the lower rate. We also reserve the right to modify and cancel the terms and conditions that affect the present guarantee.